In the area of human rights compliance and building labor relations, the Bank is guided by the principles of the UN Global Compact, the Bank's Corporate Governance Code, and the Bank's Sustainable Development Policy.

No complaints were filed against the Bank during the reporting year regarding violations of labor relations practices. In accordance with the legislation of the Republic of Kazakhstan and the terms of the employment contract, employees have the right to file appeals for the consideration of individual labor disputes/grievances to:

-     The Bank's Conciliation Commission;

-     The Bank's Ombudsman;

-     The Bank's Employee Representative.

The timelines for filing appeals to consider individual labor disputes are regulated by the Labor Code of the Republic of Kazakhstan.

In 2025, the Bank conducted training on policies and procedures related to human rights aspects significant to the Bank's operations. Specifically, a remote learning course titled "Raising Awareness of Bank Employees on Gender Equality" was conducted, covering 1,352 employees. Training sessions were also held on "Human Rights" and "Diversity and Inclusion," covering 1,171 employees.

There are no business units or departments where child or forced labor is used, nor are there any young employees performing hazardous work.