The Bank recognizes its responsibility for the economic, social, and environmental consequences of its activities, acknowledges the need to implement a set of measures to promote the sustainable development of society, and assumes voluntary obligations for socially responsible behavior before a wide range of stakeholders.

The Bank strives to apply advanced international practices in the field of environmental protection and the social impact of the services it provides within its ongoing activities in accordance with the laws of the Republic of Kazakhstan "On Housing Construction Savings in the Republic of Kazakhstan" and "On Banks and Banking Activity in the Republic of Kazakhstan" and the Charter of the Bank.

One of the priority tasks of the Bank is the formation and maintenance of a staff that meets the qualification requirements of the Bank, aimed at achieving strategic goals and solving the tasks facing the Bank. Labor relations are regulated by the Rules of Labor Relations and Internal Labor Regulations of the Bank in accordance with the legislation of the Republic of Kazakhstan.