During the reporting year, the Bank actively worked on developing and expanding its product line, specifically:

·      within the framework of regional programs, cooperation agreements were concluded with regional akimats;

·      cooperation agreements on youth regional programs were concluded;

-    On January 10, 2025, the Law of the Republic of Kazakhstan "On Amendments and Additions to Certain Legislative Acts on Issues of the State Educational Savings System" entered into force, under which the "Keleshek" Unified Voluntary Savings System was introduced. The Bank was designated as one of the authorized operators of this system. In accordance with its terms, children turning 5 years old in 2025 are credited with initial educational capital. Under the "Keleshek" program, the Bank credited Tenge 1.7 billion to 7,340 "AQYL" deposits. The funds received from JSC Financial Center are intended for the subsequent payment of educational services.

 

-    On May 24, 2025, in accordance with the Law "On Amendments and Additions to Certain Legislative Acts of the Republic of Kazakhstan on Reforming Housing Policy," the Bank acquired the status of a national development institution and assumed the functions of centralized registration of citizens in need of housing. Previously, these functions were carried out by local executive bodies, with records maintained in separate lists for various categories of citizens. As part of implementing its new mandate, the Bank consolidated the disparate databases into a unified information system, the "Housing Provision Center". The creation of a centralized registration system enhanced the transparency and efficiency of the housing distribution process by eliminating duplications and incorrect records, automating the verification of applicants' existing property ownership, and minimizing the human factor and manual administration of the waiting lists. In August 2025, the Bank completed the transfer of the unified national database of waitlisted individuals from the local executive bodies and Concordia LLP. As of the end of 2025, 1,008,152 people were registered as in need of housing, 367,953 of whom were added to the "Housing Provision Center" electronic database starting from May 24, 2025. Furthermore, the Bank conducts an ongoing inventory of the housing waitlists.

 

-    At the beginning of 2025, the Bank ensured the crediting of funds to the accounts of Kazakhstani children from the National Fund of the Republic of Kazakhstan based on the results of 2024. In total, USD 22,270 thousand was credited to the accounts of 129,279 children of the Republic of Kazakhstan.

-     In February 2025, 2,134,279 Kazakhstanis received the state premium into their accounts at JSC Otbasy Bank. In total, Tenge 92.9 billion was transferred to depositors (based on the results of 2024).

-     In August 2025, a new edition of the Development Strategy of JSC Otbasy Bank for 2024–2033 was approved, providing for a number of new strategic directions, including considering the possibility of an IPO, expanding its presence in Central Asian markets, and developing Islamic finance.

-     The maximum limit amounts for interim housing loans were increased from 100 million to 200 million tenge, and for preliminary housing loans from 50 million to 80 million tenge.

    The issuance of preliminary housing loans under the "Askeri Baspana" program (formerly "Zhana Baspana" / Military Product) was resumed for recipients of housing payments.

New directions of the "Nauryz" program were launched — "Nauryz Zhumysker" and "Nauryz Askeri" for recipients of housing payments. Within the "Nauryz Askeri" direction, the down payment amount was reduced to 0% of the loan amount, where the loan amount constitutes: up to 36 million tenge – for the cities of Astana and Almaty, and up to 30 million tenge – for other regions.

In 2025, the Bank approved the concept for the introduction of Islamic finance. Currently, work is underway to elaborate possible approaches and implementation mechanisms.

-     Within the framework of the Year of Working Professions, cooperation with enterprises under the "Corporate" product was expanded; agreements were concluded with NJSC "Yessenov Caspian University of Technology and Engineering", LLP Astana Tazalyk, LLP LS Group, LLP Quantum TECH School, LLP FSSA, LLP STEM Solutions, LLP ICOUNT.KZ, and LLP Taraz Kurylys Design.

-     During 2025, specialized trading sessions for the placement of the Bank's social bond issues took place on the KASE platform, resulting in Tenge 282 billion being raised to provide loans to participants of the "Nauryz" housing program.

-     In August 2025, JSC Otbasy Bank, jointly with the International Union for Housing Finance (IUHF) and the European Federation of Building Societies (EFBS), held the first international conference on housing construction savings with the participation of experts from Kazakhstan, Europe, and Central Asian countries. The main focus was on the exchange of international experience in the field of affordable housing, green finance, and the development of the mortgage market, which contributed to strengthening the Bank's international cooperation and enhancing its reputation.

-     In 2025, the Bank increased its ESG rating assigned by the international rating agency Sustainable Fitch from 55 to 60 points while maintaining the "3" level. The growth of the score reflects the Bank's systematic approach to sustainable development, transparency of ESG information disclosure, and the social impact of the business, including the publication of greenhouse gas emissions data under Scopes 1-3 and the expansion of indicators on gender equality and labor remuneration.

    Based on the results of 2025, JSC Otbasy Bank was honored for the second consecutive year with the award from the Kazakhstan Stock Exchange (KASE) in the "ESG Bond Market Leader" category. The Bank's social bonds, aimed at implementing the social housing program, confirm the stability of the position, the consistent strategy of the Bank, and the high level of trust from institutional investors and partners.

-     In 2025, the Bank implemented a set of educational activities aimed at increasing financial literacy and forming responsible financial behavior among the population. As of January 1, 2026, 957 open lessons and lectures were organized for students of schools, colleges, universities, and employees of organizations. 30,993 people took part in the events.

-     In order to increase the efficiency of interaction with government authorities and ensure closer coordination within the framework of implementing the state housing policy of the Republic of Kazakhstan, the Bank made a strategic decision to relocate its central office to the city of Astana.