At all levels of the Bank's activities, equal opportunities and intolerance to discrimination and to any harassment are provided. The Bank provides workplaces free from discrimination and harassment on the basis of race, sex, skin color, national or social origin, religion, age, disability, sexual orientation, gender identity, marital status, or any other statuses.

The Bank does not tolerate physical, verbal, visual, sexual, and psychological violence leading to the formation of a hostile and unsafe atmosphere in the workplace, undermining and damaging the reputation of a Bank employee/worker, humiliation, intimidation, and aggression.

The Bank provides all employees/workers with equal opportunities for development, which depend on the achieved results, competence, and qualifications. In turn, the Bank expects from all employees/workers of the Bank initiative, a desire to obtain new knowledge, and a readiness to share this knowledge with colleagues.

The issues of preventing discrimination and ensuring equal opportunities are regulated by the Personnel Policy of the Bank, the Sustainable Development Policy, and the Code of Business Ethics. The selection and promotion of personnel implement the principle of equal opportunities and are based exclusively on an objective evaluation of professional knowledge and experience in accordance with the qualification requirements for the position, excluding any manifestations of discrimination and violations of employee rights.

Information about the Bank's vacancies is posted on the career portal of JSC "NM&H "Baiterek", on the website hh.kz HeadHunter (hh.kz), an analysis of resumes of candidates from among the members of the Presidential Youth Personnel Reserve (PYPR) and reservists of the Unified Personnel Reserve (UPR) is conducted, as well as the distribution of an announcement about the search for a candidate via the internal corporate mail of the Holding's group of companies.

Executive employees and middle managers of the Bank in relations with subordinates must take measures aimed at labor protection, health, creation of safe and necessary conditions for effective activity, as well as the creation of a favorable moral and psychological atmosphere that excludes any forms of discrimination and encroachments on the honor and dignity of employees/workers.

With the aim of resolving individual labor disputes, a Conciliation Commission for the consideration of individual labor disputes has been created in the Bank. The Commission consists of an equal number of representatives of the employer and employees of the Bank, elected at the general meeting of the labor collective. The Commission is a permanently operating body for the consideration of individual labor disputes. A labor dispute is subject to consideration by the Commission if the employee independently or with the participation of a representative has not settled the disagreements during direct negotiations with the employer or their authorized representative.

In 2025, the Conciliation Commission did not receive applications from the Bank's employees.