Annually, the Bank carries out a complex of measures aimed at:

-     creating and ensuring safe and healthy working conditions for employees, absolute compliance by employees with occupational health and safety requirements;

-     conducting exercises and training on civil defense, testing plans to ensure the business continuity of the Bank;

-     constant improvement of the fire safety regime and compliance with fire safety requirements;

-     conducting military registration of people liable for military service and conscripts.

Occupational Health and Industrial Safety.

The Bank ensures the rights of employees to safe working conditions, establishes the priority of the life and health of employees in relation to any other results of labor activity. All employees are covered by the occupational health and safety management system.

In accordance with the provisions of regulatory legal acts and internal documents of the Bank in the field of occupational health and safety, constant measures are conducted for training, instructing, and verifying the knowledge of employees, responsible persons of the Bank, instructing employees of contracting organizations performing work and providing services under economic contracts, temporary workers, and students undergoing internships in the divisions of the Bank.

The investigation of accidents is carried out in accordance with the labor legislation of the Republic of Kazakhstan. Identification of incidents during the investigation of accidents is not conducted, as the Bank does not belong to organizations with an increased risk to human health. In 2025, there were no accidents, including cases with a fatal outcome. There were no fires in the buildings of the Bank and the territories adjacent to the Bank.

In 2025, the following measures were conducted:

‒ online training of the responsible employee on occupational health and safety issues by a specialized organization, with an exam and receiving a certificate - 17 people;

‒ induction briefings of newly hired employees - 139 people.

Health and Safety in the Workplace.

The Bank regularly conducts sports events with the aim of promoting a healthy lifestyle among its employees. Participation in sports competitions, medical insurance, as well as reimbursement of 50% of the cost of gym memberships — all this stimulates employees to lead an active lifestyle, despite a "sedentary" lifestyle.

Employees of the Bank's branches actively participate in city and interbank sports competitions, including football and volleyball, representing the Bank at the regional level. In July 2025, the team of the North Kazakhstan regional branch took 3rd place in the interbank mini-football tournament among second-tier banks in the city of Petropavl.

Football teams of the Bank take part in tournaments on a regular basis, especially among second-tier banks, demonstrating a high level of preparation, team spirit, and commitment to a healthy lifestyle.

Also, on June 27, 2025, in the city of Astana, an annual chess tournament was held among employees of JSC "Baiterek" NIH" and its subsidiary organizations, where employees of the Central Office and the Zhambyl regional branch took first and second places respectively.

In addition to the popularization of physical activity, great attention is paid in the Bank to caring for the health and safe activity of employees. Within the framework of the campaign "It is raining – take an umbrella", any employee of the Bank can use a corporate umbrella by contacting the Department of Human Resources Management and Organizational Activity. In 2025, briefings of employees on safety and labor protection in the workplace (in cases of emergency, fire, earthquake, etc.) – targeted, repeated, and unscheduled – were regularly conducted. The buildings where the Bank and branches of the Bank are located are equipped with primary fire extinguishing agents in accordance with fire safety requirements (fire shields, fire extinguishers, fire hydrants), as well as first aid means.

Key industrial safety indicators are presented in the table below:

At the same time, the Bank also pays attention to the health of employees living in the environmental crisis zone and in the territory with an increased radiation risk. Within the framework of current activities, the Bank ensures the implementation of the following measures:

-     employees of the Kyzylorda branch living in the environmental crisis zone, and of the East Kazakhstan and Abai regional branches living in the territory with an increased radiation risk, are provided with additional paid leave.

-     employees of the East Kazakhstan and Abai regional branches living in the territory with an increased radiation risk are provided with additional maternity leave.

-     additional remuneration of labor to employees living in the environmental crisis zone and in the territory with an increased radiation risk is carried out in accordance with the legislation of the Republic of Kazakhstan.

Civil Defense.

In the field of civil defense, exercises and training sessions were conducted with the evacuation of employees, rescue operations, and firefighting. During the training sessions, testing was carried out (Central Office and branches of the Bank), the results of which were reflected in the testing protocol.

Fire Safety.

In the field of fire safety, the following measures were conducted in 2025:

-     in accordance with the provisions of the Instructions on fire safety measures for the buildings of the Central Office and branches of the Bank, checks of the fire safety condition of the Bank's buildings, premises, and territories were conducted, which are reflected in the reporting checklists;

-     throughout the year, online training of managers and responsible persons in fire safety under the fire-technical minimum program was conducted, and certificates were received – 64 people.

Military Registration.

Responsible persons for military registration of the Central Office and branches of the Bank carried out work on maintaining the military registration of persons liable for military service and conscripts of the Bank.

The appearance of conscripts and lieutenants at the defense affairs departments was ensured in a timely manner upon their periodic requests.