The Bank observes and develops the principles of diversity and inclusion, recognizes their importance and universality, and shares the confidence that diversity and inclusion are significant factors in achieving the Bank's long-term development goals, contribute to attracting, developing, and retaining talents, making the most effective decisions, and also allow for a more prompt response to dynamic changes in the external environment.

The Bank has approved the Regulations on Diversity and Inclusion, which are aimed at creating equal opportunities for all employees and workers of the Bank, overcoming all forms and manifestations of discrimination, and building a process in which the needs of all categories of employees and workers are equally taken into account in any planned event or project. The Bank strives to create an inclusive culture characterized by openness and constructive challenge, where employees/workers feel respect, value, and support.

A Bank employee/worker always has the opportunity to receive consultations on the execution of these Regulations, as well as to report violations of the provisions of the Regulations and other violations of legislation and internal documents of the Bank, including in the manner established by the internal document of the Bank regulating the procedure for reporting violations, by contacting:

‒      The Blog of the Chairman of the Management Board on the official website of the Bank hcsbk.kz;

‒      The Authorized Officer for Diversity and Inclusion, including gender aspects;

‒      The Employee Representative of the Bank (for Bank employees);

‒      The Ombudsman of the Bank (for Bank employees);

‒      The immediate supervisor;

‒      The Bank's "hotline" at the email address: [email protected].

The Chairman of the Management Board of the Bank, Ibragimova Lyazzat Erkenovna, is the Authorized Officer for Diversity and Inclusion, including gender aspects in the Bank.

The Bank also annually develops an Action Plan to ensure diversity and inclusion in the Bank. The annual report on the execution of the Action Plan is posted on the official website of the Bank hcsbk.kz in the section "Sustainable Development" / "ESG Reporting".