Equal opportunities and zero tolerance for discrimination and any form of harassment are provided at all levels of the Bank's activities. The Bank ensures workplaces that are free from discrimination and harassment based on race, gender, skin color, national or social origin, religion, age, disability, sexual orientation, gender identity, marital status, or any other status.

The Bank does not tolerate physical, verbal, visual, sexual, or psychological abuse that leads to the formation of a hostile and unsafe environment in the workplace, undermines or damages the reputation of a Bank worker/employee, or involves humiliation, intimidation, and aggression.

The Bank provides all workers/employees with equal opportunities for development, which depend on achieved results, competence, and qualifications. In turn, the Bank expects all workers/employees of the Bank to show initiative, a desire to acquire new knowledge, and a readiness to share this knowledge with colleagues.

The issues of preventing discrimination and ensuring equal opportunities are regulated by the Bank's HR Policy, Sustainable Development Policy, and the Code of Business Ethics. Recruitment and career advancement implement the principle of equal opportunities and are based exclusively on an objective assessment of professional knowledge and experience in accordance with the qualification requirements for the position, excluding any manifestations of discrimination and violations of employee rights.

Information regarding the Bank's vacancies is posted on the career portal of JSC "Baiterek" NIH", on the HeadHunter website (hh.kz), resumes of candidates from among the members of the Presidential Youth Personnel Reserve (PYPR) and reservists of the Unified Personnel Reserve (UPR) are analyzed, and job search announcements are distributed via the internal corporate email of the Holding's group of companies.

Executives and middle management of the Bank, in their relations with subordinates, must take measures aimed at occupational health, safety, and the creation of safe and necessary conditions for effective activity, as well as the creation of a favorable moral and psychological atmosphere that excludes any forms of discrimination and encroachments on the honor and dignity of workers/employees.

For the purpose of resolving individual labor disputes, a Grievance Redress Committee (Grievance Committee) for the consideration of individual labor disputes has been established at the Bank. The Committee consists of an equal number of representatives of the employer and the Bank's employees, elected at the general meeting of the labor collective. The Committee is a permanent body for the consideration of individual labor disputes. A labor dispute is subject to consideration by the Committee if the employee, independently or with the participation of a representative, has not settled the differences during direct negotiations with the employer or its authorized representative.

In 2025, no applications from the Bank's employees were received by the Grievance Redress Committee.