Waste Management

As a financial institution, the Bank primarily generates waste in the form of paper, consumables, and decommissioned office equipment. Since 2014, to reduce paper consumption in administrative operations, the Bank has implemented the Documentolog electronic office document management system. This system enabled the automation of all internal document processes, converting business procedures such as document creation, coordination, review, approval, execution monitoring, distribution, search, and archiving into electronic formats. In recent years, the Bank has actively promoted reduced and double-sided printing practices. It has also introduced digital formats for meetings of collegiate bodies and working groups, eliminating the need for printed materials through the use of LED screens and tablets. This contributes to the preservation of forests and trees and supports the resolution of global environmental issues. As a result, in 2024 the Bank reduced its paper usage by 15 % compared to 2023 (23,100 reams of paper used in 2024 versus 27,100 reams in 2023)

The Bank has also been implementing a unified policy for solid waste collection and disposal. This includes introducing a separate waste collection system in its facilities, with waste sorted into three categories: glass and metal, plastic, and paper.

In 2024, separate waste collection containers were installed at two Central Office locations (91 Abay Khan Avenue and 98 Karasai Batyr Street) and at the Mangystau Regional Branch. It is noteworthy that the installation of separate waste containers at the Mangystau Regional Branch marked the first instance of such services being provided free of charge in the Bank’s operational history. In 2025, the Bank plans to explore the feasibility of extending this model to other branches

By the end of 2024, the Bank’s Central Office had delivered 1,720.20 kg of paper; 1,111.70 kg of glass, and 131.06 kg of plastic for recycling and disposal via hydropulping through a secondary raw materials organization..

Additional factual data on waste is provided by the Bank in the ESG Databook, available on the Bank’s official website in the Sustainable Development / ESG Reporting section.