Incentives to Bank Employees

In 2024, the Bank continued to improve the efficiency, transparency and balance of the system of tangible and intangible incentives, which is one of the most important areas of work with personnel and ensures compliance with the standards and guarantees under the Labor Code of the Republic of Kazakhstan. To attract highly qualified specialists, increase staff engagement and satisfaction, reduce staff turnover and develop the HR brand, the Bank conducts regular surveys of the labor market and salary levels.

The approved incentive system for the Bank’s employees takes into account the efficiency of each employee’s performance and his/her individual contribution to the Bank’s performance. The personnel incentive system is aimed at achieving high production results and increasing labor productivity. In addition to incentives paid for performance results, the Bank’s employees are paid bonuses for public holidays of the Republic of Kazakhstan.

The Bank also has a system of moral incentives for employees and structural units, which includes both recognition of personal achievements of an employee in the form of letters of appreciation, certificates of merit, inclusion in the Bank’s Honor Roll, as well as nominations for state awards and honorary titles. In accordance with the Rules of Moral Incentives for Employees and Structural Units, the best employees of the Bank’s branches and Central Office units are selected on an annual basis.