Sustainability management at Otbasy Bank JSC is carried out within the overall corporate governance system and is an integral part of it.

In accordance with the provisions of the Policy, the sustainable development management system clearly defines and enshrines the roles, competences, responsibilities of each body and all employees for the implementation of sustainable development principles and standards.

Strategic management and control over the implementation of sustainable development is exercised by the Bank’s Board of Directors. The Board determines the key priorities, goals, and fundamental principles of the Bank’s strategic development in the area of sustainability.

The Board of Directors significantly influences the Bank’s strategic development, regulatory framework, operational performance, and reputation in terms of sustainability, including transparency and disclosure for stakeholders. The Board conducts a preliminary annual review of the Bank’s annual and sustainability reports. One of the appendices to the Bank’s reports includes the section “Material Topics and Their Assessment,” which is reviewed by the Board of Directors.

The Strategic Planning and Corporate Development Committee under the Board of Directors serves as an advisory and consultative body, playing an important role in providing recommendations to the Board on matters related to the Bank’s sustainability agenda. This includes strategic sustainability directions, performance evaluation against sustainability goals and KPIs, ESG risk management, monitoring adherence to sustainability principles, and developing and implementing internal sustainability-related documents.

The Management Board ensures the establishment and implementation of an effective sustainability system, execution of the Bank’s sustainability strategy, and compliance with procedures, processes, and policies approved by the Board of Directors. The Management Board also oversees the execution of the action plan to achieve the Bank’s strategic sustainability goals.

The Strategy and Corporate Development Committee under the Management Board is responsible for coordinating sustainability activities, reviewing and organizing ESG-related issues, and preparing recommendations for the Management Board on the approval of strategic ESG policy documents, the definition of KPIs, and ESG-related strategic goals.

The Bank’s structural units implement an ESG action plan to ensure the achievement of sustainability KPIs set out in the Bank’s Development Strategy, implement ESG-related projects, and identify ESG risks.

The Planning and Strategic Analysis Department serves as the main coordinating structural unit within the Bank. It provides expert support to other departments on sustainability issues, manages the implementation of the ESG strategic action plan, monitors progress, and prepares related reports.

All employees and officers at all levels contribute to the Bank’s sustainable development. The head of the structural unit overseeing sustainability is responsible for ensuring compliance with the Policy, coordinating the achievement of ESG goals and KPIs, overseeing the implementation of corporate ESG standards, and monitoring the preparation of the annual and sustainability reports.

The Bank conducts ongoing training and professional development programs. Training is a continuous element in the implementation of sustainability practices. Bank officers foster employee engagement in sustainability by promoting understanding and commitment to sustainability principles and encouraging cultural and behavioral change in business practices and responsibilities.

On 20 December 2024, the Management Board of Otbasy bank JSC approved the 2025 Sustainability Action Plan aimed at addressing ESG and sustainable development objectives. The full text of the Plan is available on the Bank’s official website at hcsbk.kz, in the Sustainable Development / Corporate Responsibility section.