Staff Composition and Structure

The total number of the Bank’s employees as of 1 January 2025, broken down by age group, gender and geographical region, is presented in the following table:

No.	Region	Approved Headcount	Actual Headcount	Including
No.	Region	Approved Headcount	Actual Headcount	Women	Men	Under 30 years	30 to 50 years	Over 50 years
1	Central Office	706	642	349	293	144	424	74
2	Abay Regional Branch	32	31	21	10	1	26	4
3	Akmola Regional Branch	27	26	12	14	3	20	3
4	Aktobe Regional Branch	55	50	34	16	13	35	2
5	Almaty Regional Branch	36	35	20	15	5	28	2
6	Atyrau Regional Branch	36	36	27	9	3	29	4
7	East Kazakhstan Regional Branch	42	41	29	12	6	31	4
8	Zhambyl Regional Branch	34	31	16	15	6	24	1
9	Zhetysu Regional Branch	18	18	10	8	5	9	4
10	West Kazakhstan Regional Branch	42	42	23	19	6	34	2
11	Karaganda Regional Branch	46	46	28	18	6	37	3
12	Kostanay Regional Branch	37	36	20	16	6	27	3
13	Kyzylorda Regional Branch	30	30	11	19	9	17	4
14	Mangystau Regional Branch	40	38	29	9	4	31	3
15	Pavlodar Regional Branch	42	41	23	18	4	32	5
16	North Kazakhstan Regional Branch	27	26	14	12	5	14	7
17	Turkestan Regional Branch	16	16	7	9	3	13	0
18	Branch in Almaty	119	115	78	37	37	77	1
19	Branch in Shymkent	51	49	18	31	11	36	2
20	Central Branch	136	133	93	40	23	100	10
21	Ulytau Regional Branch	12	12	7	5	2	6	4
	Total	1,584	1,494	869	625	302	1,050	142

In 2024, the percentage of employees newly hired by the Bank was 18.5 %. The competitive selection process for vacant positions includes several stages: identifying staffing needs, screening candidates and analyzing CVs, conducting preliminary interviews, and professional testing.

Total Number of New Employees/Officers Hired During the Reporting Period

New hires by age group
Total new hires	308
Under 30 years	121
30 to 50 years	171
Over 50 years	16
New hires by gender
Men	162
Women	146

Total Number of New Employees/Officers Hired During the Reporting Period, by Region

Region	Number of New Hires
Almaty	181
Astana	14
Shymkent	4
Akmola Regional Branch	10
Aktobe Region	7
Almaty Region	17
Atyrau Region	5
East Kazakhstan Region	7
Zhambyl Region	6
West Kazakhstan Region	2
Karaganda Region	9
Kostanay Region	4
Kyzylorda Region	3
Mangystau Region	2
Pavlodar Region	2
North Kazakhstan Region	6
Turkestan Region	4
Abay Region	6
Ulytau Region	15
Zhetysu Region	4
Total	308

The average age of Bank employees is 37 years.

Among full-time and part-time staff, as well as among agent consultants, the Bank employs individuals with disabilities. More detailed information is presented in the following table:

No.	Region	Total Employees with Disabilities	Including
No.	Region	Total Employees with Disabilities	Women	Men	Under 30 years	30 to 50 years	Over 50 years
1	Almaty (Central Office)	5	2	3		5
2	Almaty (Branch)	1	1			1
3	Aktobe Regional Branch	2	1	1	1	1
4	West Kazakhstan Regional Branch	1		1			1
5	Karaganda Regional Branch	2	2			2
6	Kostanay Regional Branch	1	1			1
7	North Kazakhstan Regional Branch	1		1		1
8	Abay Regional Branch	1		1		1
	Total	14	7	7	1	12	1

The Bank also employs non-staff personnel across various structural units. As of 1 January 2025, the total number of non-staff employees was 70 (compared to 137 in 2023). Non-staff employees operate in accordance with the Instruction on the Procedure for Selecting Contractors/Assistants and Concluding Fee-Based Service Contracts at the Bank.

Total Number of Employees/Officers by Type of Employment

Number of Employees/staff	people
Full-time employees/officers	1,494
including men	625
including women	869
including employees under 30 years old	302
including employees 30-50 years old	1,050
including employees over 50 years old	142
Part-time employees/officers	0
including men	0
including women	0
including employees under 30 years old	0
including employees 30-50 years old	0
including employees over 50 years old	0

Employee turnover for 2024 was 5.9 % (compared to 6.6 % in 2023).

Overall turnover
Voluntary turnover	5.9 %
Turnover during the probation period	0 %
Turnover among talent pool employees	6.7 %
Turnover by age group
Under 30 years	17.2 %
30 to 50 years	16 %
Over 50 years	13 %
Turnover by gender
Men	22.4 %
Women	12.1 %

Текучесть персонала, %

Labor relations were terminated: 5.9 % on the employee’s initiative, 7 % by agreement of the parties, and 1.1 % for other reasons (military service, death, court decision, employer-initiated termination, downsizing, etc.).