News
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Dear customers!
Buying an apartment is an important decision where not only the price and condition of the property matter, but also its legal integrity.
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Dear customers!
Please be informed that on 6 May 2026 from 00:00 to 01:00 at night, loan payment acceptance and deposit top-ups through second-tier bank apps will be temporarily unavailable.
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Dear customers!
In connection with the upcoming public holidays, please note the procedure for crediting funds for deposit top-ups and loan repayments through partner banks.
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Dear customers!
On 1 May 2026, the Otbasy Bank contact centre will not be operating. During this period, you can send your questions via the Quanysh-AI online consultant, which operates around the clock (24/7), including weekends and public holidays.
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Dear customers!
Amendments have been made to the Rules for using lump-sum pension payments to improve housing conditions, approved by the Ministry of Industry and Construction of the Republic of Kazakhstan. These amendments concern the purpose for which pension savings above the minimum sufficiency threshold may be used: partial or full repayment of debt at second-tier banks.
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Dear customers!
Please be informed that the Quanysh-AI chatbot at WhatsApp number +7 (705) 925 1301 is temporarily unavailable due to technical maintenance. The Bank will provide an additional update when the service is restored.
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Dear customers!
On the Baspana Market portal (https://otbasybank.kz/), the option for service recipients to submit applications for full or partial early repayment of a loan issued under the “With a Diploma to the Village!” programme has been restored.
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Dear customers!
On 8 and 9 April, from 02:00 to 06:00, technical maintenance will be carried out on the enpf-otbasy.kz platform. Due to load testing, temporary interruptions in the service may occur. Please take this into account when planning your operations.
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How fraudsters operate today: key things every customer should know
Today, fraudsters increasingly use psychological pressure and customer trust to gain access to people’s money. If you are being rushed, intimidated or urged to take immediate action, this is one of the main signs of fraud.
