One of the Bank's priority tasks is to create and maintain a workforce that meets the Bank's qualification requirements aimed at achieving the Bank's strategic goals and objectives. Labor relations are governed by the Bank's Labor Relations Regulations and Internal Code of Labor Conduct in accordance with the laws of the Republic of Kazakhstan. In respecting human rights and building labor relations, the Bank is also guided by the principles of the UN Global Compact, the Bank's Corporate Governance Code, and the Bank's Sustainable Development Policy.
The Bank provides its employees with equal opportunities to realize their potential in the process of labor activity, impartial and fair assessment of their results. The Bank's Human Resources Policy, Sustainability Policy, and Code of Business Ethics regulate the prevention of discrimination based on gender, age, race, political, religious and other similar grounds.
The Bank ensures that women do not face discrimination on the basis of gender and that they participate fully and equally in the Bank's operations. Selection and promotion of personnel is carried out solely on the basis of professional knowledge, experience and competences in accordance with the Bank's internal documents, excluding any manifestations of discrimination. Career progression is based on objective assessment of performance, qualifications and competence.
The Bank has an Ombudsman Institution to collect information on non-compliance with the Code of Business Ethics and review/resolve disputes on violation of the Code's provisions. The position of the Ombudsman in the Bank is held by a woman. Also, in order to resolve individual labor disputes, the Bank has established a Conciliation Commission to consider individual labor disputes. The Commission shall consist of an equal number of representatives of the employer and the Bank's employees elected at the general meeting of the labor collective. The Commission is a permanent body for consideration of individual labor disputes.