How fraudsters operate today: key things every customer should know

Today, fraudsters increasingly use psychological pressure and customer trust to gain access to people’s money.

How criminals operate:

• they introduce themselves as employees of the Bank, law enforcement agencies or other government authorities;
• they report “suspicious transactions” on your account and a “risk of losing funds”;
• they persuade you to urgently transfer money “for protection” to a “safe account”;
• they ask you to confirm a transaction or provide personal data.

Important to remember:

Bank employees never:

• ask you to disclose your login and password for your personal account in the mobile app;
• ask you to install/download third-party apps to “protect your funds”; 
• call customers via WhatsApp.

If you are being rushed, intimidated or urged to take immediate action, this is one of the main signs of fraud.

How to protect yourself:

• do not share personal data with third parties if you receive a call from them;
• do not transfer money at the request of strangers;
• check information only through the Bank’s official channels (the Bank’s official website, call centre);
• if in doubt, end the conversation and contact the Bank yourself.

The main rule: no Bank employee will ask you to carry out transactions to “save” your funds.

Stay vigilant and protect your savings.