Stakeholder engagement

The Bank pays due attention to stakeholder engagement in order to implement a successful and effective Sustainable Development Policy.

The Bank defines three groups of stakeholders depending on the area of influence: area of authority and responsibility, area of direct influence, area of indirect influence.

The main forms of stakeholder engagement are: joint programs and projects, memoranda of cooperation, joint working groups, activity reporting, meetings, sessions, publications, interviews, etc. The process of organizing the Bank's stakeholder engagement is based on the engagement principle, which implies taking into account the interests of stakeholders at all stages of the Bank's business management process and involving stakeholders in discussing significant topics and important issues, potential risks and boundaries of responsibility.

In order to organize stakeholder relationship management, the Bank focuses its activities on the following basic principles:

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  Respecting and taking into account the interests of all stakeholders;

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  striving to actively inform target audiences about its activities;

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  ensuring objectivity, credibility, independence and a high level of information transparency, as well as the use of financial resources;

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  ensuring open and productive co-operation with all stakeholders;

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  fulfilment of commitments made to stakeholders;

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  receiving feedback from stakeholders on a regular basis.

Activities to improve financial literacy

The Bank regularly conducts educational initiatives aimed at enhancing financial literacy among the population. These include open lessons for school students, lectures for colleges and universities, and seminars for organizations on topics such as savings, responsible financial behavior, and the protection of personal data, among others.

In the first quarter of 2025, the Bank’s branches held 58 events across various regions of Kazakhstan, reaching a total of 1,891 participants.

Meeting information

During the period from 01.01.2025 to 31.05.2025, the management of Otbasy Bank JSC held 7 meetings with individuals at the central office of the Bank at 91 Abylai Khan Ave., Almaty (meeting date: 03/13/2025, 03/26/2025, 30.04.2025, 28.05.2025). The main topics of discussion concerned the issues of early repayment of loans due to housing payments, the creation of a preferential loan program for large families with children of the disabled 1,2,3 groups in rural areas, placing on the housing waiting list and participation in state lending programs.

For the period from 01.05.2024 to 31.12.2024, the Chairperson of the Management Board of «Otbasy Bank» JSC, L.E. Ibragimova, held 2 meetings with individuals at the Bank's central office located at Ablai Khan Ave. 91, Almaty (date of the meeting: 02.05.2024, 25.07.2024, 07.08.2024, 28.08.2024, 25.12.2024). The main topics of discussions concerned solving housing issues, providing assistance in obtaining loans and participating in government lending programs, on Bank’s call centre operations and registration for housing queue.