News

Online fraudsters are actively involving citizens in financial scams using fake investment platforms, deepfake technologies, and fictitious services for recovering previously lost investments.

For technical reasons, the “video banking” service on the bank’s website hcsbk.kz is temporarily unavailable. You can use this service on the otbasybank.kz portal today until 13:00.

From 21 to 24 March 2026, the Otbasy Bank contact centre will not be operating. During this period, you can send your questions via the Quanysh-AI online consultant, which operates around the clock (24/7/365), including weekends and public holidays. The Quanysh-AI chatbot is available in the bank’s mobile app and on the following websites: hcsbk.kz, otbasybank.kz, enpf-otbasy.kz.

JSC Otbasy Bank, under the Housing and Utilities Infrastructure Development Concept for 2023–2029, object code 7091, informs that housing has been allocated among customers who successfully passed qualification for this property. You can view the allocation results in your personal account on the Baspana Market website. We additionally inform you that after 26 March, lists of the next participants in the queue will be formed, and the qualification date will be scheduled.

Please be informed that the Bank’s information systems have completed the automation of processes related to charging fees for the use of the Baspana Market real estate portal, implemented as part of the amendments and additions to the Bank’s Standard Terms of Cooperation under the Otau and Nauryz programmes, approved by the decision of the Bank’s Management Board, Minutes No. 17 dated 08.02.2024 (see Order No. 37 dated 12.03.2026), which enter into force on 26 March 2026.

Due to technical maintenance, the Bank’s external services will be unavailable from 22:00 on 21 March 2026 to 23:00 on 21 March 2026.

Please be informed that on 19 March 2026, from 01:30 to 02:30, the Quanysh-AI chatbot will be temporarily unavailable due to technical maintenance.

Payments made on 20–23 March and on 24 March before 21:30 will be credited with the value date of 20 March 2026; — Payments made on 24 March after 21:30 and on 25 March 2026 will be credited on 26 March 2026.

From 10 March 2026, on the Baspana Market portal (https://otbasybank.kz/), for technical reasons, full early loan repayment and partial early loan repayment operations are temporarily unavailable; therefore, local executive body employees are temporarily unable to process service recipients’ applications under the “With a Diploma to the Village!” programme.