Dear customers!
20 March 2026
From 21 to 24 March 2026, the Otbasy Bank contact centre will not be operating. During this period, you can send your questions via the Quanysh-AI online consultant, which operates around the clock (24/7/365), including weekends and public holidays. The Quanysh-AI chatbot is available in the bank’s mobile app and on the following websites: hcsbk.kz, otbasybank.kz, enpf-otbasy.kz.
On 25 March 2026:
- Numbers 300 and 8 800 080 18 80 will operate from 9:00 to 18:00;
- Video banking will be available from 9:00 to 13:00;
- The reception line will have a day off.
Thank you for your understanding!
