News from the Bank

JSC Otbasy Bank (hereinafter, the Bank) informs that due to scheduled system load testing, on 4 March 2026 from 02:00 to 06:00 Astana time, temporary interruptions in external services are expected.

Due to the crediting of the state bonus to accounts, the following services will be unavailable from 18:00 on 27 February to 09:00 on 2 March of the current year:
• opening and topping up accounts and deposits, and passing qualification through bank branches, the agent network, video banking, the mobile app, internet banking and the Baspana Market portal;
• accepting loan payments and deposit contributions through partner banks;
• automatic payments in the mobile app.

Please note the operating mode of the platform for using pension savings:
• signing applications for the use of lump-sum pension payments with an electronic digital signature and sending them to the Bank for review is available daily from 09:00 to 21:00;
• uploading and preparing documents is available around the clock, without restrictions.

On 24 February 2026, the bank branch in Pavlodar located at 75 Abay St., Pavlodar, will not be operating for technical reasons.

From January 13, 2025, Kazakhstan will use the international standard ISO 20022 for the exchange of messages between financial institutions. ISO 20022 is an international standard for data exchange between banks and financial institutions. It defines the rules and formats of messages used in financial transactions.

We inform you that the deadline for the transition to the use of the international standard ISO 20022 is postponed from November 11, 2024 to November 25, 2024.

From November 11, 2024, Kazakhstan will use the international standard ISO 20022 for the exchange of messages between financial institutions.

We inform you that the Ministry of Justice, together with the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan and JSC «National Information Technologies», has launched the service «Digital Power of Attorney of a Legal Entity» in the mobile application «eGov Business».

We inform you that technical work is planned, and therefore accepting payments through alternative channels will be unavailable from 19:00 to 20:30 on 06/25/2024.