News
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Dear customers!
Please be informed that on 6 May 2026 from 00:00 to 01:00 at night, loan payment acceptance and deposit top-ups through second-tier bank apps will be temporarily unavailable.
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Dear customers!
In connection with the upcoming public holidays, please note the procedure for crediting funds for deposit top-ups and loan repayments through partner banks.
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Dear customers!
On 1 May 2026, the Otbasy Bank contact centre will not be operating. During this period, you can send your questions via the Quanysh-AI online consultant, which operates around the clock (24/7), including weekends and public holidays.
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Dear customers!
Amendments have been made to the Rules for using lump-sum pension payments to improve housing conditions, approved by the Ministry of Industry and Construction of the Republic of Kazakhstan. These amendments concern the purpose for which pension savings above the minimum sufficiency threshold may be used: partial or full repayment of debt at second-tier banks.
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Dear customers!
Please be informed that the Quanysh-AI chatbot at WhatsApp number +7 (705) 925 1301 is temporarily unavailable due to technical maintenance. The Bank will provide an additional update when the service is restored.
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Dear customers!
On the Baspana Market portal (https://otbasybank.kz/), the option for service recipients to submit applications for full or partial early repayment of a loan issued under the “With a Diploma to the Village!” programme has been restored.
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Sustainable Fitch Raises Otbasy Bank’s Sustainability Rating
Otbasy Bank (a subsidiary of Baiterek Holding) has received an updated assessment from the international rating agency Sustainable Fitch. The bank’s score increased from 55 to 60, while its ESG Rating was reaffirmed at Level “3”. -
Information for legal entities about the ISO 20022 standard
From January 13, 2025, Kazakhstan will use the international standard ISO 20022 for the exchange of messages between financial institutions. ISO 20022 is an international standard for data exchange between banks and financial institutions. It defines the rules and formats of messages used in financial transactions.
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Otbasy Bank, together with its partners, plans to launch an Islamic mortgage in Kazakhstan in 2025
In Astana, Otbasy Bank (a subsidiary of Baiterek Holding), the Union of Builders of Kazakhstan, and the Association of Islamic Finance and Business (AIFB) signed a memorandum on the development of the Islamic financial industry in Kazakhstan. -
Information for legal entities about the ISO 20022 standard
We inform you that the deadline for the transition to the use of the international standard ISO 20022 is postponed from November 11, 2024 to November 25, 2024.
