History

Background

System of housing construction savings is new quality crediting system intended for taking measures to improve housing conditions for people in Kazakhstan. Kazakhstan is the first country in the CIS territory where principles and conditions of such system designed first of all for people with average income and income below average have been introduced. 

2016

During a year:

·        Participation in implementation of Regions development program up to the year of 2020.

·        Involvement of new 292 thousands of participants of housing construction savings.

·        Payment of compensations under 316 760 deposits in the amount of 29.3 billions of KZT.

·        Making changes by the Bank to internal documents concerning issues of loan provision to population, application of commissions; procedures of stress testing of Bank's credit portfolio, procedure for development and approval of loan provision agreements and etc. have been regulated.

·        Performance by authorized bodies of 2 external inspections of the Bank's activity (“Almaty city administration of state inspection of labor and migration” Municipal State Institution, Calculation committee for monitoring of compliance with the national budget).

·        Ensuring openness and accessibility of information about the Bank's operation in accordance with the Republic of Kazakhstan law “On access to information” №401-V dated 16.11.2015.

The system of selling Bank's products and improvement of service for customers:

·        A new website of the Bank has been launched.

·        http://consultant.hcsbk.kz social network of Bank's consultants (agency network) has been launched.

·        Transition has been performed to on-line mode for acceptance of payments through Kaspi.kz.

·        “Change the date of loan repayment without payment of commission” offer has been launched.

·        “Any deposit is more than twice as cheaper” offer has been launched, which provides to customers 50% discount on the commission for signing a housing construction savings agreement with the agreement amount exceeding 4 millions of KZT.

·        “Beneficial compensation” offer has been launched, which provides 100% discount on the commission for signing a housing construction savings agreement with customers, who obtained housing loans since 19.08.2015.

·        New Internet-banking has been launched on the Bank's website, whereas “Personal account” service is functioning.

·        Mass text messaging to Bank's customers has been introduced to remind of the next payment under the loan.

·        Payment for Bank's services through QIWI Kazakhstan payment terminals has been implemented, the commission is 1.3% of the payment amount.

·        Additional Bank's premises have been opened in Zhetysai city of South Kazakhstan region, Zhezkazgan city of Karaganda region, Chromtau city of Aktobe region, in Center branch of Astana city, in Pavlodar regional branch of Aksu city, in Karaganda regional branch of Balkhash city, in East Kazakhstan regional branch of Ridder city, in Kostanai regional branch of Rudnyi city, in South Kazakhstan regional branch of Turkestan city, in Zhambyl regional branch of Shu city, in Almaty regional branch of Otegen batyr village, in Almaty city branch.

·        IOS and Android mobile applications of Internet-banking have been launched.

·        There have been signed an agreement between the Bank and BankCenterCredit JSC on maintenance of alternative channels for payment acceptance. Bank's customers can pay for the services through cash-desks, ATM's, Internet-banking and terminals of BankCenterCredit JSC.

·        The Bank has opened a simplified procedure for opening an agreement on housing construction savings.

·        Pre-qualification system has been launched, which allows to accept from Bank's customers credit requests with preliminary approval in the Internet-banking.

Membership in the international organizations:

·        European federation of construction saving cash-desks.

·        International union of housing financing.

Bank's shareholders:

Since August 2013 till the present the sole shareholder of Zhilstroysberbank of Kazakhstan JSC is “Baiterek” National management holding” JSC.

2015 

Activities which took place during this year:

• Taking part in implementation of Program “Regional Development - 2020”.
• Attracting new 225 thousand participants in housing savings system.
• Arrangement of 9 external activity inspections of the Bank Central Office and branches by authorized bodies (National Bank of RK, Tax Committee, State Institution “Administration for monitoring occupational health and safety in Kyzylorda oblast”, Inspection for financial control in West Kazakhstan oblast under management of Financial Supervision Committee of Ministry of Finance of RK, procuracy authorities and others).  
• Bringing the Bank public-facing website to conformity with requirements of transparency and availability in accordance with the Law No. 401–V of RK “Concerning access to information” of 16.11.2015.
• Signing Memorandum on cooperation and Confidential Disclosure Agreement between the Bank and Building and Loan Association Bausparkasse Schwäbisch Hall (Germany) of “28” July 2015.

Sales system of banking products and improvement of client service:

• Service Agreement for acceptance of payments to Internet resource   kaspi.kz with JSC “Kaspi Bank” has been entered.
• Fees for issuing statements on savings and credit accounts, availability / no loan indebtedness and other statements are reduced from 1000 tenge to “0” tenge (no fee charged).
• Introduction of changes by the Bank to internal documents with respect to granting consumer loans, applying fees, simplification of procedures for forming a pool of buyers and tenants under the Program “Regional Development - 2020”.
• Function of making deposits / monthly payments through entering the client’s IIN to payment terminals of the Bank has been realized.
• Reservation of electronic queuing system for clients on the Bank website has been realized.
• A new service is available for users of “Personal Account” – “Replenishment of a deposit, loan repayment using any bank card”. Payments are arrived in the client’s account in online mode on fee-free basis.
• Agreement on cooperation in electronic money system has been signed with  “Pay Point” LLP and JSC “Eksimbank” within the framework of which payments in favor of the Bank will be accepted through 450 terminals and cash operating units of “Pay Point” LLP. Payments for clients will be accepted free of charge since the fee of JSC “Eksimbank” will be paid at the cost of the Bank.
• Contracted amount reached over 1,9 trillion tenge.

Certification:

• Confirmation of quality management system certificate against conformity to standard ISO 9001:2008.

Membership in the following international organizations:

• European Federation of building and loan associations.
• International Union of house financing.

Stockholders of the Bank:

Since August 2013 until the present time JSC "Baiterek National Management Holding" has been the Sole Shareholder of "House Construction Savings Bank of Kazakhstan" JSC.

2014 

Activities which took place during this year:

• The Bank took part in realization of Program “Affordable Housing - 2020”.
• 179 thousand new participants were attracted.
• 10 external inspections of activity of the Bank Central Office and branches were carried out by authorized bodies (National Bank of RK, Tax Committee, Municipal Public Institution “Administration for monitoring occupational health and safety of Zhambyl oblast Akimat”, State Institution “Tax Administration in Taraz city”, procuracy authorities, JSC “KFGD” and others).
• Bringing the Bank’s activity in conformity in accordance with the Rules No. 29 of the National Bank of RK.   
• Change of members of the Board of Directors.
• Approval of Long-term strategy of "House Construction Savings Bank of Kazakhstan" JSC for 2014-2023 period.

Sales system of banking products and improvement of client service:

• Opening 1 Customer Service Center for entering into agreements with housing savings system and providing cash management and payment services for clients.
• Introduction of changes by the Bank to internal documents with respect to granting consumer loans, applying fees, simplification of procedures for forming a pool of buyers and tenants under the Program “Affordable Housing - 2020”.
• Since “1” January 2014 several fees were canceled (fee for concluding additional agreements to the Agreement on housing construction savings, fee for withdrawing amounts deposited in excess of savings schedule and likewise).    
• Reducing period for considering loan application to 3 days due to automation of loan application acceptance process through introducing BPM system.
• Fee is reduced (fee is reduced from 10 000 tenge to 0 tenge) and solvency estimation procedures under the program “Young family” are simplified.  
• Contracted amount reached over 1,4 trillion tenge.

Certification, ratings:

• Confirmation of quality management system certificate against conformity to standard ISO 9001:2008.
• International Rating Agency Moody's has upgraded long term deposit rating of "House Construction Savings Bank of Kazakhstan" JSC in the national currency to Baa3,   bank financial strength rating (BFSR) – up to D-, short-term deposit rating -  up to Prime-3. Forecast: stable.
• International Rating Agency Fitch Ratings assigned   long-term issuer default rating in the national currency at “BBB+” level, forecast: stable.

Membership in the following international organizations:

• Joining members of European Federation of building and loan associations.
• Joining members of International Union of house financing.

Stockholders of the Bank:

• Since August 2013 until the present time JSC "Baiterek National Management Holding" has been the Sole Shareholder of "House Construction Savings Bank of Kazakhstan" JSC.

2013

Activities which took place during this year:

• The Bank took part in realization of “State Program for house construction in the Republic of Kazakhstan for 2008 – 2010 period”;
• The Bank took part in realization of Program “Affordable Housing - 2020”.

Certification, ratings:

• Moody’s rating agency confirmed long term and short term ratings of the Bank by deposits in the national currency to be at Ва1/ Not prime level.
• Confirmation of quality management system certificate against conformity to standard ISO 9001:2008.

Sales system of banking products:

• 7 Customer Service Centers were opened (2 CSC in Astana city, 2 CSC in Ust-Kamenogorsk city, Shymkent city, Zhanaozen and Temirtau).
• 19 payment terminals in offices of the Bank territorial units and trade houses have been commissioned.
• Own contact center has been commissioned.

Stockholders of the Bank:

• Since August 2013 until the present time JSC "Baiterek National Management Holding” has been the Sole Shareholder of "House Construction Savings Bank of Kazakhstan" JSC.

2012

Activities which took place during this year:

• The Bank took part in realization of “State Program for house construction in the Republic of Kazakhstan for 2008 – 2010 period”;
• The Bank took part in realization of Program “Affordable Housing - 2020”.

Certification, ratings:

• Moody’s rating agency confirmed long term and short term ratings of the Bank by deposits in the national currency to be at Ва1/ Not prime level.
• Confirmation of quality management system certificate against conformity to standard ISO 9001:2008.

Awards and achievements:

• Assessment by Ernst & Young company, upon diagnostic results of system of key financial figures of "House Construction Savings Bank of Kazakhstan" JSC as a high elaboration level of system incorporated by efforts of the Bank employees.
• Awarding Nominee Diploma to the Bank in the nomination “Best annual report in the financial sector” within the scope of competition RA Expert “Best annual reports in 2011”.

Products of the Bank:

• Implementation of new credit product “Zhenil 2” providing grace period for repaying 50% principal debt.
• Reduction of sizes of fees and interest rates by provisional and intermediate housing loans including loans granted within the scope of Program “Affordable housing - 2020” using funds of Republican budget which have been applied since 1.01.13.

Sales system of banking products:

• 5 Customer Service Centers were opened in cities of Aktobe, Ust-Kamenogorsk, Astana, Karaganda, Ekibastuz.
• first 35 payment terminals in offices of the Bank territorial units have been commissioned.

Stockholders of the Bank:

• Since 28.03.13 rights of ownership and use of government's stake of "House Construction Savings Bank of Kazakhstan" JSC were transferred to Ministry of Regional Development of the Republic of Kazakhstan.

2011

• In pursuance of RK Governmental Regulation No. 295 of 30.03.2011 rights of ownership and use of equity stake of the Bank were transferred to Ministry of Regional Development of the Republic of Kazakhstan.
• Since 13.04.2011 State Property and Privatization Committee under Ministry of Finance of the Republic of Kazakhstan has been the Sole Shareholder of the Bank.
• In pursuance of the Decree No. 136 of the President of RK of “10” August 2011 subject to RK Governmental Regulation No. 1224 of “23” October 2011, rights of ownership and use of equity stake of "House Construction Savings Bank of Kazakhstan" JSC were transferred to Agency of RK for Construction, Housing and Utilities.
• Since “23” November 2011 Agency of RK for Construction, Housing and Utilities has been the Sole Shareholder of the Bank.

2010

Activities which took place during this year:

• The Bank took part in realization of “State Program for house construction in the Republic of Kazakhstan for 2008 – 2010 period (SP 2008-2010);
• The Bank took part in realization of State Program “Nurly Kosh” for 2009-2011period;
• The Bank took part in realization of Program for developing construction industry and production of building materials of RK for 2010 – 2014 period;
• The Bank took part in realization of Rental Housing Program of Samruk-Kazyna Sovereign Wealth Fund;
• The Bank’s cooperation with private developers for constructing and realization of houses through housing construction and savings system.
• The Bank signed Credit Agreement with JSC ‘Samruk-Kazyna Sovereign Wealth Fund” within the scope of realization of SP 2008-2010.
• Confirmation of quality management system certificate against conformity to standard ISO 9001:2008.
• Moody’s rating agency graded long term and short term ratings of the Bank in the national currency to be at Ва1/ Not prime level.
• Starting signing agreements of intent with local executive authorities within the scope of realization of the Message of the Nation Head to people of Kazakhstan of 29.01.2010 “New decade – New economic growth – New opportunities for Kazakhstan”.
• Improving credit conditions for clients of the Bank.
• Reorganization of Bank organisational structure.
• Opening Bank service centers in Almaty city.
• Starting work for developing and introducing key performance indicators (KPI) in the Bank.
• Number of participants in housing savings system reached 200 thousand people.
• Prolongation of the effective period of Program for taking measures for restructuring loans, granted to borrowers of "House Construction Savings Bank of Kazakhstan" JSC.
• Signing cooperation agreements with local executive authorities and Agency of the Republic of Kazakhstan for Construction, Housing and Utilities within the framework of realization of Program for developing construction industry and production of building materials in RK for 2010 – 2014 period.
• The Bank’s assets reached 100 milliard tenge.
• Development of regional structure: 18 subsidiaries across Kazakhstan and 3 Customer Service Centers in Almaty city.

2009

• Starting realization of State Program “Nurly Kosh” for 2009-2011period.
• Launching Program for restructuring loans, granted to clients of the Bank.
• Confirmation of credit rating of the Bank by long term and short term liabilities to be at Baa3/P-3 level by Moody’s International Rating Agency.
• Since “20” August JSC ‘Samruk-Kazyna Sovereign Wealth Fund” has been the Sole Shareholder of the Bank.
• Association for Certification “Russian Register” confirmed support of quality management systems in the Bank to be operating and developing in accordance with international standard ISO 9001:2008.
• The Bank started introduction of Balance Score Card System.   
• Development of regional structure: 18 subsidiaries.

2008

• Issuing the initial loan within State Program of housing construction in the Republic of Kazakhstan for 2008-2010 period.
• Confirmation of the Bank’s ratings by Moody’s International Rating Agency.
• Development of regional structure: 17 subsidiaries.

2007

• Issuing first major loan within State Program of development of housing construction for 2005-2007 period.
• Status of financial agency assigned to the Bank by Agency of the Republic of Kazakhstan on regulation and supervision of financial market and financial organizations entitling the Bank to take part in realization of state investment policy.
• "House Construction Savings Bank of Kazakhstan" JSC is one of the first Kazakhstani banks received Quality Management System Certificate of Conformity ISO 9001:2000.

Introduction of amendments and additions to the Law of RK “On housing construction savings in RK” within a framework of which:

•  “25/75” accumulation plan has been canceled.
• Participants of housing construction savings system are provided with opportunity to acquire a preliminary loan.   
• Introduction of new tariff programs: “Bastau”, “Orken”, “Kemel”, “Bolashak”  in accordance with amendments to the Law of RK “On housing construction savings in RK” coming into effect.
• Renegotiation of General Agreement with JSC “Mortgage Guarantee Fund of Kazakhstan”.
• Defining the Bank as one of operators of State Program of housing construction in the Republic of Kazakhstan for 2008-2010 period.
• Entering into Agency Service Agreement with JSC “Tsesna Bank”.  
• Implementation of a new service – preliminary housing loan by the Bank.
• Issuing initial preliminary housing loan by tariff programs of the Bank.
• Moody’s International Agency assigned the Bank long term rating Ваа2 by deposits in the national currency, short term rating Prime-2 by deposits in the national currency, bank financial strength rating (BFSR) “Е+”. Forecast by all ratings – “Stable”.  
• Development of regional structure: 16 subsidiaries.

2006

• "House Construction Savings Bank of Kazakhstan" JSC for the first time reached break-even point.
• Signing additional Agent Agreement between "House Construction Savings Bank of Kazakhstan" JSC and JSC “Kazpochta”. Under this Agreement JSC “Kazpochta” will provide agency services for entering into agreements on behalf of "House Construction Savings Bank of Kazakhstan" JSC in region subsidiaries and regional postal service points.    
• The Bank introduced a new crediting program “Zhenil”.
• Issuing initial major housing loan by tariff programs to clients of the Bank.
• Development of regional structure: 15 subsidiaries.

2005

• Issuing initial interim loan by tariff programs of the Bank.
• In April the Law of RK “On housing construction savings in RK” was amended with regard to increase of the amount of housing construction savings supported by premium of the State from 60 to 200 monthly calculation indexes.
• Introduction of new tariff programs: “25/75” (state), “25/75”, “50/50 А”, “50/50 B”, “50/50 C”.
• Issuing the initial loan of the Bank within the framework of State Program for development of housing construction in the Republic of Kazakhstan for    2005-2007 period.
• In October the Bank was awarded in the nomination “For promoting innovative ideas at the real estate market” within the Fair “Exponedvizhimost”.
• The Bank acquired license No. 254 for holding banking and other operations carried out by banks in the national and foreign currency and fulfilling dealing activities at securities market without the right to manage the client’s accounts.
• "House Construction Savings Bank of Kazakhstan" JSC was admitted to members of “Kazakhstan Stock Exchange” by categories “В”, “К” and “Р”.
• Entering into Cooperation Agreement with JSC “Halyk Bank of Kazakhstan”.
• Development of regional structure: 11 subsidiaries, 2 cash and settlement service centers.

2004

• On “19” March in the Message of the President of the Republic of Kazakhstan to people of Kazakhstan: “Forward to competitive Kazakhstan, competitive economy, competitive nation ” a new government policy in the house construction area was set forth, in accordance with which for the purposes of integrated solution of problems of development of residential housing, ensuring affordability of houses and apartments for broad segments of the population, the President issued a Decree No. 1388 “On State Program for development of residential housing in the Republic of Kazakhstan for 2005-2007 period” of “11” June 2004.
• By virtue of the Governmental Regulation No. 715 of “28” June 2004, Action Plan for implementation of State Program for development of residential housing in the Republic of Kazakhstan for 2005-2007 period was approved.
• By virtue of the Law of RK No. 11-III of “13” December 2004, Tax Code of the Republic of Kazakhstan was amended whereby amounts intended for repaying  interests by housing loans received by a physical person – resident of RK in housing construction savings banks for repair, construction or procurement of residential housing in the territory of RK were attributed to  deductions withheld from taxable incomes.
• Development of regional structure: 3 subsidiaries, 4 representation offices, 1 cash and settlement service center.

2003

• Based on the Governmental Regulation No. 364 of the Republic of Kazakhstan of “16” April 2003, in pursuance of improving and increasing efficiency of long term financing for residential housing and development of housing construction savings system, Joint Stock Company “Housing Construction Savings Bank of Kazakhstan” was founded with 100% State share in its authorized capital.
• Government of the Republic of Kazakhstan represented by State Property and Privatization Committee under Ministry of Finance of the Republic of Kazakhstan became the Founder and the Shareholder of the Bank.    
• The Bank entered into Cooperation Agreement with JSC “Kazpochta” for the first time.

2000 

• The Law of the Republic of Kazakhstan of “7” December 2000 “On housing construction savings in the Republic of Kazakhstan” led to the foundation for commencement of introduction of housing construction savings system in Kazakhstan.