Information security

The Bank ensures privacy of customers and protection of personal data in strict compliance with the laws of the Republic of Kazakhstan. The Bank ensures actual compliance with the requirements of the Laws of the Republic of Kazakhstan, regulators and best international standards and practices in the area of information security at the organizational, methodological and instrumental levels through the Bank's current Information Security Management System. Load testing of the Bank's information systems is carried out regularly (on an ongoing basis) by the Bank's IT departments in accordance with the Bank's internal documents on managing vulnerabilities, threats and updates of information systems in the Bank.

The Bank has an Anti-Fraud Division, the main task of which is to protect the Bank and its customers from fraudulent events in the process of using the Bank's digital products (Internet banking, remote account management, etc.) and to prevent operational risks associated with fraud in these systems.

The Bank continuously monitors digital customer service channels for fraudulent transactions and utilizes a fraud and corruption hotline;
In cases of detection of fraudulent transactions and receipt of applications from customers with suspicion of fraudulent actions, the Bank immediately blocks accounts and customers' accounts to preserve funds;
In the event that fraudulent websites are revealed, the Bank measures for blocking these websites;
In case you have suspicions of fraudulent actions or have encountered corruption, please contact the hotline at +7 (727) 330-94-82 or send a message to antifraud@otbasybank.kz

Information security

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