News
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Dear customers!
Please note that short-term disruptions may occur in the OtbasybankLite 2.0 service on June 20, between 02:00 and 06:00, due to scheduled load testing. -
We are pleased to announce that the technical maintenance has been successfully completed
We are pleased to announce that the technical maintenance has been successfully completed. The Quanysh-AI chatbot in WhatsApp at +7 (705) 925 1301 is operating normally again.
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Dear customers!
From 5 June 2026, the Aktobe Branch is operating as usual. We will be glad to welcome you again. Thank you for your understanding and patience.
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Dear customers!
On 4 June 2026, customer service at the Aktobe Branch has been temporarily suspended. Customers are welcome at Consultation Centre No. 1: 9 Zhankozha Batyr St., Aktobe.
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Baiterek Discusses Investment Cooperation with Hong Kong and China Business Delegation
On 2 June 2026, as part of the visit of Mr John Lee, Chief Executive of the Hong Kong Special Administrative Region of the People's Republic of China, to the Republic of Kazakhstan, JSC National Investment Holding Baiterek held a meeting with a business delegation from Hong Kong and Mainland China. -
Dear customers!
On 27 May 2026, the Otbasy Bank contact centre will not be operating. You can send your questions via the Quanysh-AI online consultant, which operates around the clock. The online consultant is also available on weekends and public holidays.
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Dear customers!
Payments made on 27 May will be credited on 28 May 2026. Please take this information into account when planning your financial transactions.
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Sustainable Fitch Raises Otbasy Bank’s Sustainability Rating
Otbasy Bank (a subsidiary of Baiterek Holding) has received an updated assessment from the international rating agency Sustainable Fitch. The bank’s score increased from 55 to 60, while its ESG Rating was reaffirmed at Level “3”. -
Information for legal entities about the ISO 20022 standard
From January 13, 2025, Kazakhstan will use the international standard ISO 20022 for the exchange of messages between financial institutions. ISO 20022 is an international standard for data exchange between banks and financial institutions. It defines the rules and formats of messages used in financial transactions.
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Otbasy Bank, together with its partners, plans to launch an Islamic mortgage in Kazakhstan in 2025
In Astana, Otbasy Bank (a subsidiary of Baiterek Holding), the Union of Builders of Kazakhstan, and the Association of Islamic Finance and Business (AIFB) signed a memorandum on the development of the Islamic financial industry in Kazakhstan.
