“Housing Construction Savings Bank of Kazakhstan” JSC customers are now able to receive consultation through video-call
10 July 2018
“Housing Construction Savings Bank of Kazakhstan” JSC (subsidiary organization of Baiterek holding) on the eve of its 15th anniversary launched its new service – video-consultation. By means of this service potential and active customers of the bank can contact video communication managers and obtain remote consultation concerning deposit and credit, opening of new agreement, statement of account, post-deposit transactions and receiving of statements.
Besides consultation “Housing Construction Savings Bank of Kazakhstan” JSC manager by means of the new service also will help in using the website, “Housing Construction Savings Bank of Kazakhstan” JSC 24 Internet-banking and Baspana.kz real estate portal.
A customer makes a video-call and gives video communication operator consent to joint navigation of opened website page. This way bank manager can trace all actions of the customer and if necessary give him/her a hint by means of special indicating cursor which tubs to open. Whereas the bank manager will not able to independently press tubs or execute other operations on customer's computer.
The service has been integrated to bank's website www.hcsbk.kz and baspana.kz portal. In order to use the service it is necessary to have smart-phone or computer with Internet connection.
“- Today “Housing Construction Savings Bank of Kazakhstan” JSC is 15. Over this period extensive work have been performed on digitization of bank processes. Now you can receive “Housing Construction Savings Bank of Kazakhstan” JSC services on your smart-phone or home computer. This is especially relevant for our depositors, because whole family is saving up money for future housing and now they do not need, for example, to go together to the bank to receive counseling. The family just needs to come together in a convenient place, to hold video conference with a bank manager, to learn all advantages of products and to open accounts in the future for efficient saving. When testing video-call this remote counseling was used by 680 persons. When launching the service we plan to service about 100 customers per day,” - noted Lyazzat Ibragimova – “Housing Construction Savings Bank of Kazakhstan” JSC Board chairperson.
Video-call is available for users from 9:00 to 19:00. On Saturday you can contact video communication operator from 9:00 to 13:00. Also HCSBK customers can obtain services by means of “Housing Construction Savings Bank of Kazakhstan” JSC 24 Internet-banking. More than 383 00 Kazakhstan citizens have been registered therein by now. In online mode customers are able to trace their savings, accrued remuneration, follow estimated figure, replenish deposit, pay back credit by card of any bank without fee, book queue in bank outlets and even submit applications for participation in pools. One more technology of “Housing Construction Savings Bank of Kazakhstan” JSC allows to open deposit in the bank remotely - “Social network of consultants” reference system.
Today it unites about 850 consultants from all regions of Kazakhstan and makes them very mobile. If you have tablet PC and mobile printer, bank's agent may open an account to depositor at his/her home or at work. Besides the bank actively uses alternative payment acceptance channels. This allows “Housing Construction Savings Bank of Kazakhstan” JSC customers to replenish deposit or cancel credit next to their home or workplace by using services of “Housing Construction Savings Bank of Kazakhstan” JSC partners – Kazpost, Halyk Bank, E-gov portal, Kazkommertsbank, Caspi Bank, BankCenterCredit, Qiwi, Pay point payment machines and etc. For “Housing Construction Savings Bank of Kazakhstan” JSC customers the fee for money transfer is 0 KZT.
All this work related to implementation of remote servicing and digital technologies is called to significantly save “Housing Construction Savings Bank of Kazakhstan” JSC depositors' time providing them with maximum of services. For example, now in order to open a deposit in “Housing Construction Savings Bank of Kazakhstan” JSC you need 7 minutes, consideration of credit application takes only 1,5 days. In the future the bank will continue automation of its activity and application of advanced technologies, which will allow to transfer 70% of all customer service operations to online mode.
Besides consultation “Housing Construction Savings Bank of Kazakhstan” JSC manager by means of the new service also will help in using the website, “Housing Construction Savings Bank of Kazakhstan” JSC 24 Internet-banking and Baspana.kz real estate portal.
A customer makes a video-call and gives video communication operator consent to joint navigation of opened website page. This way bank manager can trace all actions of the customer and if necessary give him/her a hint by means of special indicating cursor which tubs to open. Whereas the bank manager will not able to independently press tubs or execute other operations on customer's computer.
The service has been integrated to bank's website www.hcsbk.kz and baspana.kz portal. In order to use the service it is necessary to have smart-phone or computer with Internet connection.
“- Today “Housing Construction Savings Bank of Kazakhstan” JSC is 15. Over this period extensive work have been performed on digitization of bank processes. Now you can receive “Housing Construction Savings Bank of Kazakhstan” JSC services on your smart-phone or home computer. This is especially relevant for our depositors, because whole family is saving up money for future housing and now they do not need, for example, to go together to the bank to receive counseling. The family just needs to come together in a convenient place, to hold video conference with a bank manager, to learn all advantages of products and to open accounts in the future for efficient saving. When testing video-call this remote counseling was used by 680 persons. When launching the service we plan to service about 100 customers per day,” - noted Lyazzat Ibragimova – “Housing Construction Savings Bank of Kazakhstan” JSC Board chairperson.
Video-call is available for users from 9:00 to 19:00. On Saturday you can contact video communication operator from 9:00 to 13:00. Also HCSBK customers can obtain services by means of “Housing Construction Savings Bank of Kazakhstan” JSC 24 Internet-banking. More than 383 00 Kazakhstan citizens have been registered therein by now. In online mode customers are able to trace their savings, accrued remuneration, follow estimated figure, replenish deposit, pay back credit by card of any bank without fee, book queue in bank outlets and even submit applications for participation in pools. One more technology of “Housing Construction Savings Bank of Kazakhstan” JSC allows to open deposit in the bank remotely - “Social network of consultants” reference system.
Today it unites about 850 consultants from all regions of Kazakhstan and makes them very mobile. If you have tablet PC and mobile printer, bank's agent may open an account to depositor at his/her home or at work. Besides the bank actively uses alternative payment acceptance channels. This allows “Housing Construction Savings Bank of Kazakhstan” JSC customers to replenish deposit or cancel credit next to their home or workplace by using services of “Housing Construction Savings Bank of Kazakhstan” JSC partners – Kazpost, Halyk Bank, E-gov portal, Kazkommertsbank, Caspi Bank, BankCenterCredit, Qiwi, Pay point payment machines and etc. For “Housing Construction Savings Bank of Kazakhstan” JSC customers the fee for money transfer is 0 KZT.
All this work related to implementation of remote servicing and digital technologies is called to significantly save “Housing Construction Savings Bank of Kazakhstan” JSC depositors' time providing them with maximum of services. For example, now in order to open a deposit in “Housing Construction Savings Bank of Kazakhstan” JSC you need 7 minutes, consideration of credit application takes only 1,5 days. In the future the bank will continue automation of its activity and application of advanced technologies, which will allow to transfer 70% of all customer service operations to online mode.
