News
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Dear customers, please stay vigilant
Online fraudsters are actively involving citizens in financial scams using fake investment platforms, deepfake technologies, and fictitious services for recovering previously lost investments.
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Dear customers!
For technical reasons, the “video banking” service on the bank’s website hcsbk.kz is temporarily unavailable. You can use this service on the otbasybank.kz portal today until 13:00.
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Dear customers!
From 21 to 24 March 2026, the Otbasy Bank contact centre will not be operating. During this period, you can send your questions via the Quanysh-AI online consultant, which operates around the clock (24/7/365), including weekends and public holidays. The Quanysh-AI chatbot is available in the bank’s mobile app and on the following websites: hcsbk.kz, otbasybank.kz, enpf-otbasy.kz.
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Sustainable Fitch Raises Otbasy Bank’s Sustainability Rating
Otbasy Bank (a subsidiary of Baiterek Holding) has received an updated assessment from the international rating agency Sustainable Fitch. The bank’s score increased from 55 to 60, while its ESG Rating was reaffirmed at Level “3”. -
Information for legal entities about the ISO 20022 standard
From January 13, 2025, Kazakhstan will use the international standard ISO 20022 for the exchange of messages between financial institutions. ISO 20022 is an international standard for data exchange between banks and financial institutions. It defines the rules and formats of messages used in financial transactions.
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Otbasy Bank, together with its partners, plans to launch an Islamic mortgage in Kazakhstan in 2025
In Astana, Otbasy Bank (a subsidiary of Baiterek Holding), the Union of Builders of Kazakhstan, and the Association of Islamic Finance and Business (AIFB) signed a memorandum on the development of the Islamic financial industry in Kazakhstan. -
Information for legal entities about the ISO 20022 standard
We inform you that the deadline for the transition to the use of the international standard ISO 20022 is postponed from November 11, 2024 to November 25, 2024. -
Information for legal entities about the ISO 20022 standard
From November 11, 2024, Kazakhstan will use the international standard ISO 20022 for the exchange of messages between financial institutions. -
Dear customers!
We inform you that the Ministry of Justice, together with the Ministry of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan and JSC «National Information Technologies», has launched the service «Digital Power of Attorney of a Legal Entity» in the mobile application «eGov Business».
