FAQs

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SPECIAL ACCOUNT

Can I withdraw money from a special account?

Updated 07/01/2024 01:04:53 pm

No. Housing payments from a special account are transferred only in the following cases:
1) transfer to the client's deposit with the Bank;
2) to pay for the rental of housing;
3) repayment of the loan with the Bank, when crediting money to the current account.
4) transfer to a bank account opened in another second-tier bank by bank transfer.

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What will happen to the special account in case of the Depositor's death?

Updated 07/01/2024 01:15:08 pm

A special account is closed upon the occurrence of the right to inheritance on the basis of documents confirming the right to inheritance

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Is a special account subject to seizure?

Updated 07/01/2024 01:14:53 pm

No, housing payments are on a special account and a special deposit of HCS:

1) are not subject to arrest, foreclosure and suspension of expenditure operations;

2) are not subject to withdrawal to the budget;

3) cannot be the subject of a pledge or other encumbrance on the obligations of the owner or other persons, with the exception of contracts to ensure personal housing needs of recipients of housing payments.

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Can I transfer a special account opened with your Bank to another bank?

Updated 07/01/2024 01:14:37 pm

Yes, the closure of the special account is carried out on the basis of the application for termination and the letter of the institution on the transfer of money

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Can I transfer a special account from another bank to your bank?

Updated 07/01/2024 01:14:20 pm

Yes. It is necessary to issue a corresponding application and submit the following documents to the Bank:
- identity card of the recipient of housing benefits;
- agreement on housing payments;
- certificate of the recipient of housing benefits.

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Can I close a special account?

Updated 07/01/2024 04:12:43 pm

The closure of the special account is carried out in the following cases:

1) termination of the special account agreement at the request of the institution employee. Termination of the special account agreement is carried out on the basis of the application of the institution employee to close the special account and the written consent of the institution, or on the basis of the letter of the institution on the termination of the accrual and transfer of housing payments with the indication of the data of the institution employee. The balance of the amounts in the special account shall be transferred to the account of the institution/employee specified in the letter/application of the employee.

2) upon the occurrence of the right to inherit.

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Is it possible to send money from a deposit account to a special account?

Updated 07/01/2024 01:13:21 pm

No, the special account is replenished only with housing payments

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Can I open a special account without opening a current account?

Updated 07/01/2024 01:13:03 pm

No. When opening a special account, the client must open a current account (if the client does not have a current account with the Bank)

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Can I transfer money from a special account to an account at another bank?

Updated 07/01/2024 01:12:35 pm

Yes. It is necessary to issue an appropriate application for the transfer of housing payments and provide an appropriate agreement (lease of housing, mortgage loan, shared construction, etc.), within the limits provided for by the legislation of the Republic of Kazakhstan for the purposes of using housing payments

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How much commission should I pay for opening a special account?

Updated 07/01/2024 01:12:19 pm

There is no commission for opening a special and savings account

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What are the commissions for servicing a special account?

Updated 07/01/2024 01:12:03 pm

No commission is charged when servicing a special account.

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Can another person open a special account on my behalf?

Updated 07/01/2024 01:11:41 pm

It is allowed to open and maintain (perform operations for the transfer of housing payments) a special account under a power of attorney, according to the sample recommended by the Bank and after verification by the legal service. The power of attorney must be notarized.

You can get a sample of the power of attorney here. The power of attorney should list the list of operations carried out.

Necessary documents when opening a deposit under the power of attorney:
1) a notarized copy of the client's identity card;
2) a notarized power of attorney for the right to open and (or) dispose of the account (original);
3) identity card of the trustee;
4) tripartite agreement on housing payments;
5) certificate of the recipient of housing benefits.

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Is it possible to transfer money from a special account to a deposit?

Updated 07/01/2024 01:11:25 pm

Yes. Housing payments on a special account can be transferred to a special deposit of HCS for the purpose of accumulation.

You can transfer money to a special deposit through the Otbasy bank application. Translation instructions are available here. The video tutorial is here.

The money will be transferred on the same day.

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Can Iuse the money on a special account to pay for the rental of housing?

Updated 11/20/2024 09:38:32 am

Yes. Housing payments on a special account can be used to pay for the rental of housing.

You can transfer money to pay for your rental through the Otbasy bank app. Translation instructions are available here. The video tutorial is here.

The money will be transferred on the same day.

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Can I use the money on a special account to repay the loan?

Updated 11/20/2024 09:37:58 am

Yes. Housing payments can be used to repay mortgage loans.

If you have issued a mortgage in our Bank, housing payments from the current account will be sent to repay the loan automatically. The balance will remain on the current account (if any), you can send them to a deposit - a special deposit of HCS.

If your mortgage is with another bank, you can send housing payments to repay the loan through the Otbasy bank application. Translation instructions are available here. The video tutorial is here.

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How much should I pay the commission for opening a special account?

Updated 12/07/2024 02:32:29 pm

There is no commission for opening a special and savings account

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What documents should be presented for opening a special account?

Updated 07/01/2024 01:04:26 pm

To open a special account, you must provide the following documents:
- identity card of the recipient of housing benefits;
- tripartite agreement on housing payments;
- certificate of the recipient of housing benefits.

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For what purposes can I use money from a special account?

Updated 11/20/2024 09:38:09 am

Housing payments are used by an employee of the institution for the following purposes:
1) acquisition of residential premises or residential premises using a mortgage loan (loan);
2) use of money to pay for the rental of housing or to pay for the rental of housing with subsequent redemption;
3) use of money to repay a previously received mortgage loan (loan);
4) use of money to pay contributions when participating in shared housing construction;
5) use of money to pay contributions when participating in a homeowners' cooperative;
6) use of money to replenish savings in the form of HCS;
7) use of money to improve housing conditions.

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How do I open a special account?

Updated 07/01/2024 01:03:03 pm

Opening a special account with the Bank is carried out:
- through the Bank's branches;
- through the Bank's consultants;
- through the Bank's consulting centers.

To open a special account, you must provide the following documents:
1) identification of the client;

2) tripartite agreement on housing payments;

3) certificate of the recipient of current/one-time housing payments.

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What is a special current account?

Updated 07/01/2024 01:02:42 pm

Special current account – a current bank account opened by the Bank to employees of special state bodies of the Republic of Kazakhstan for crediting housing payments and making payments for the purposes established by the Law of the Republic of Kazakhstan "On Housing Relations"

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How to check the amount in a special account?

Updated 07/01/2024 01:02:24 pm

1. Write to WhatsAppat +77059251301 and in the Otbasy bank Telegramchannel (@ quanysh_bot account). The information is provided in paragraph "1 - Account information";

2. Generate a statement in the Internet bank or in the Otbasy bank24 application;

3. Call the number 300 and connect to the robot by dialing the ID number.

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Who are the Bank's consultants?

Updated 07/01/2024 03:40:32 pm

Consultants of the Bank are representatives acting on behalf of the Bank, their functions include:

- Providing advice on the services and products offered by the Bank;
- Opening a deposit;
- Opening a special current account;
- Issuance of a preliminary decision on the loan application;
- Accepting loan applications.

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What alternative channels are there to fund your account?

Updated 07/02/2024 09:23:14 am

You can fund your account through the following alternative channels:

1) Beeline: pay from the phone balance, the commission is charged at the rate of 1,5% of the transfer amount;

2) Bank Center Credit: through the cash desk, the commission is charged at a rate of 0,3% of the transfer amount;

3) Halyk bank: through the cash desk, the commission is charged at the rate of 1% of the transfer amount.

Issuing banks may set additional fees for transfer operations. More detailed information about the different payment methods can be found here.

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Who can participate in the program "With a diploma to the village"?

Updated 07/02/2024 09:23:24 am

Citizens of the Republic of Kazakhstan who have reached the age of eighteen, specialists in the field of health care, education, social security, culture, sports and agro-industrial complex, civil servants of the akims of villages, settlements, rural districts who have arrived to work and live in rural settlements can participate.

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Basic conditions for the program "With a diploma to the village"

Updated 07/02/2024 09:23:26 am

Lending rate - 0.01%
Maximum loan amount - no more than 1500 Monthly Calculation Indicators, in 2023 it is 5175000 tenge.
Initial payment - 0%
Loan term - 15 years

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I am not on the waiting list of the akimat, but I have 20% of the cost, can I participate in the Shanyrak program?

Updated 11/15/2024 08:16:09 am

Only MIO waiting lists can participate in the Shanyrak program.

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Conditions of the Shanyrak program

Updated 11/18/2024 09:20:24 pm

The initial payment is 10% of the cost of housing;

The interest rate on the loan is 5% per annum;

The maximum loan term is 20 years.

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What is confirmation of the purpose of the loan?

Updated 07/02/2024 09:23:36 am

Подтверждение цели займа - это использование суммы выданного займа только на улучшение жилищных условий, в соответствии с целью, указанной в кредитной заявке.

Подтверждение цели займа осуществляется соответствующими документами в установленный срок

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Can I change the payment date?

Updated 07/02/2024 09:23:37 am

Yes. The new payment date is set fr om the 1st to the 25th of the month. The Bank may lim it the choice of separately acceptable repayment dates.

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Can I withdraw money from a special account?

Updated 07/17/2024 02:53:32 pm

Нет. Жилищные выплаты со специального счета перечисляются только в случае:
1) перевода на депозит клиента в Банке;
2) для оплаты аренды жилья;
3) погашения займа в Банке, при зачислении денег на текущий счет.
4) перевода на банковский счет, открытый в другом банке второго уровня безналичным путем.

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