FAQs

Home family info SAFETY

SAFETY

What are phishing attacks?

Updated 07/01/2024 02:06:02 pm

Phishing attacks are fraudulent activities aimed at obtaining confidential information, such as logins, passwords, bank account data and other personal data.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

How can I protect my sensitive data?

Updated 07/01/2024 12:18:24 pm

There are several guidelines that help protect your sensitive data and personal safety online, such as checking the site address, checking the page URL, not transmitting personal information via email or messages, not clicking on suspicious links, and others.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

How do I verify my website address?

Updated 07/01/2024 02:07:01 pm

Carefully check the website address in the address bar of your browser. Make sure that it starts with "https://" and corresponds to the domain of our bank: https://www.hcsbk.kz and https://otbasybank.kz/programm-bank/.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

What should I do before entering sensitive data on the site?

Updated 07/01/2024 12:21:43 pm

Before entering sensitive data on the site, carefully check the URL of the page. Make sure that this is a real website that does not contain unnecessary characters or changed letters (for example, the letter "O" to zero).

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

Can I follow links from suspicious sources?

Updated 07/01/2024 02:07:05 pm

No, never click on links from suspicious sources, especially if they offer to download the app or provide personal information.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

What should I do if I receive a suspicious email or message?

Updated 07/01/2024 12:22:43 pm

Before opening emails and messages from unfamiliar senders, be careful. If something seems suspicious, it's best not to open attachments or follow links.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

Can friends or acquaintances become victims of fraud and spread fake links?

Updated 07/01/2024 12:23:22 pm

Yes, even seemingly familiar and trusted sources can become victims of fraud, and their accounts can be used to spread fake links.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

What should I do if I notice suspicious activity or encounter a phishing attack?

Updated 07/01/2024 12:24:41 pm

If you notice anything suspicious or encounter a phishing attack, please contact our security team immediately. We are always ready to help and support you in such situations. You can contact us at [email protected] or call the hotline at +7 (727) 330-94-82.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

What measures does the bank take to protect its customers from phishing attacks?

Updated 07/01/2024 12:25:14 pm

The bank takes many measures to protect its customers, such as monitoring suspicious transactions, updating security systems, training customers on network security rules, and others. We also provide two-factor authentication and multiple verification services to maximize the protection of customers' sensitive data.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

Where can I read the supplementary material and improve my financial literacy?

Updated 07/01/2024 12:27:33 pm

On the Fingramota.kz website,
the FinGramota.kz media portal is one of the projects implemented by the Agency for Regulation and Development of the Financial Market to improve the financial literacy of the population.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

What information can be obtained on the FinGramota.kz website?

Updated 07/01/2024 12:26:50 pm

On the website FinGramota.kz you can get information on how to better manage available funds, protect your rights of consumers of financial services, resist financial fraudsters and financial pyramids, master the world of electronic money, learn how to achieve financial goals, challenge your credit history and much more.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

What topics of financial literacy are covered on the FinGramota.kz media portal?

Updated 07/01/2024 12:28:21 pm

The FinGramota.kz media portal covers various topics of financial literacy, including money as a means of payment, savings and investments, as well as protecting the rights of consumers of financial services and countering financial fraudsters and pyramids.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

Can I contact unofficial representatives of the Bank?

Updated 07/01/2024 12:28:40 pm

We do not recommend contacting informal representatives to resolve financial issues. Informal representatives may be unreliable and lack the necessary knowledge and experience to provide qualified assistance.

If you have any questions or problems with banking services, it is best to contact the Bank's branch or use official communication channels with the bank. Remember that you are responsible for your actions and the consequences that may arise as a result of communicating with unofficial representatives of the bank.

No one has voted in the survey yet

Was the answer helpful to you?

Yes No

Thank you, your vote has been counted!

FAQs

Request a call